Continuity Cover is designed to help in-house IT teams manage absences or peak workloads to provide a consistent level of service.
The core of our Continuity Cover is having a meeting with your team at least once a month so we can be ready to go whenever we’re needed. This keeps us up to speed with ongoing work and changes to systems to ensure there is no lag should we be needed to help your team at short notice with sickness or holiday cover.
Unlike a traditional IT Contractor our IT experts pride ourselves on being able to offer flexible on-site cover, backed up by our comprehensive remote support.
This flexibility means we’re well positioned to offer affordable cover for longer breaks such as special holidays, honeymoons, parental leave or long-term sickness.
In addition, it also means we’re poised to help your IT team provide the consistency your business needs for shorter absences, such as during training events or company conferences.
Continuity Cover can also be applied to periods of peak workloads, where the IT team may not have the availability they normally have for a short period of time.
This could be due to a strong seasonal peak in business, or an increased number of IT and system projects during quieter parts of the year when it’s easier to schedule changes that may interrupt business.
Based in Derby we are ideally situated to offer flexible cover that can handle incoming phone calls, monitor your helpdesk ticket system and deal with IT support requests, so your in-house team can concentrate and focus on the task at hand.
To find out more, please feel free to get in touch